Terms of service

Terms of Service

SECTION 1 - OVERVIEW

Welcome to Kamilune. The terms “we”, “us” and “our” refer to Kamilune.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you may not use our Services.

SECTION 2 - ELIGIBILITY & ACCOUNT

You must be at least the age of majority in your jurisdiction to make purchases through our website.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for safeguarding your account information and for all activity conducted through your account.

We reserve the right to suspend or terminate accounts at our discretion where permitted by applicable law.

SECTION 3 - PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, and colors displayed on our website are accurate.

However, we do not guarantee that product descriptions, images, colors, or other content are completely accurate, current, or identical to the product received.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities available for purchase

  • Refuse or cancel orders at our discretion, where permitted by applicable law

SECTION 4 - ORDERS & ACCEPTANCE

All orders placed through our website constitute an offer to purchase and are subject to our acceptance.

We may refuse or cancel an order for reasons including, but not limited to:

  • Product availability

  • Errors in product or pricing information

  • Suspected fraud or unauthorized transactions

  • Incorrect or incomplete customer information

  • Other circumstances where cancellation is permitted by applicable law

Once an order has been processed, cancellation or modification may no longer be possible.

All purchases are subject to our Refund & Return Policy.

SECTION 5 - PRICING & PAYMENTS

Prices and promotions may change at any time without notice.

You agree that:

  • Payment information provided by you is accurate and authorized for use.

  • You will pay all applicable charges, taxes, and fees associated with your purchase.

  • You will not initiate a chargeback or payment dispute without first attempting to resolve the issue with us, except where permitted by applicable law.

We reserve the right to correct pricing, promotional, or other errors and to cancel affected orders where permitted by applicable law.

SECTION 6 - SHIPPING & RISK

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, or other circumstances outside our reasonable control.

Risk of loss transfers in accordance with applicable law.

You are responsible for:

  • Providing accurate and complete shipping information

  • Any applicable customs duties, import taxes, or fees

For additional information, please refer to our Shipping Policy.

SECTION 7 - RETURNS & REFUNDS

All returns and refunds are governed by our Refund & Return Policy.

Nothing in these Terms limits any rights or remedies you may have under applicable consumer protection laws.

SECTION 8 - INTELLECTUAL PROPERTY

All content available through our website, including text, images, graphics, logos, product content, designs, and other materials, is owned by Kamilune or its licensors and is protected by applicable intellectual property laws.

You may not, without our prior written permission:

  • Copy, reproduce, distribute, or exploit our content

  • Modify or create derivative works from our content

  • Use our branding, logos, or other intellectual property for commercial purposes

SECTION 9 - THIRD-PARTY SERVICES

Our website may contain links to or integrate services provided by third parties.

We do not control and are not responsible for third-party services, websites, content, products, or practices.

Your use of third-party services is subject to the terms and policies of those third parties.

SECTION 10 - SHOPIFY RELATIONSHIP

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

However, Kamilune independently operates and controls the sale of its products through the store.

You acknowledge that Shopify is not responsible for the products sold by Kamilune or for claims relating to purchases made through our store, except as otherwise required by applicable law.

SECTION 11 - USER CONTENT & FEEDBACK

If you submit or provide reviews, comments, suggestions, photographs, or other content to us, you grant Kamilune a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, and distribute that content for business and marketing purposes.

You represent that you have the necessary rights to provide such content and that its use by us will not violate the rights of any third party.

We reserve the right to remove or refuse to publish content that we believe violates these Terms or applicable law.

SECTION 12 - PROHIBITED USE

You may not use our Services for:

  • Fraudulent or illegal activities

  • Abusive, threatening, or harassing behavior

  • Violating applicable laws or regulations

  • Attempting to interfere with the security or functionality of our website

  • Introducing malicious code, viruses, or harmful software

  • Using automated systems, bots, or scraping tools to access or collect information from our website without authorization

We reserve the right to suspend or terminate access to our Services for violations of these Terms.

SECTION 13 - DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

Except as expressly provided in our Refund & Return Policy or otherwise required by applicable law, we do not guarantee that our Services will be uninterrupted, secure, accurate, or error-free, or that any defects will be corrected.

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by applicable law.

Nothing in these Terms excludes or limits any warranty or consumer right that cannot legally be excluded or limited.

SECTION 14 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Kamilune shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or data, arising from your use of our Services or products.

To the extent permitted by applicable law, our total liability relating to any claim arising from a purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

SECTION 15 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kamilune, its owners, partners, service providers, and affiliates from claims, losses, liabilities, damages, and expenses arising from:

  • Your breach of these Terms

  • Your misuse of our Services

  • Your violation of applicable laws or the rights of a third party

SECTION 16 - TERMINATION

We may suspend or terminate your access to our Services where permitted by applicable law if you violate these Terms or engage in activity that may harm our website, business, customers, or other users.

Termination does not affect any rights or obligations that arose before termination.

SECTION 17 - GOVERNING LAW & DISPUTES

These Terms shall be governed by and interpreted in accordance with the laws of Chile, without regard to conflict-of-law principles.

Nothing in these Terms limits any mandatory consumer protection rights that may apply to you under the laws of your jurisdiction.

SECTION 18 - CHANGES TO TERMS

We reserve the right to update or modify these Terms from time to time.

Any changes will become effective when posted on this page, unless otherwise required by applicable law.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 19 - CONTACT INFORMATION

For questions regarding these Terms, please contact us at:

Email: support@kamilune.com
Website: kamilune.com
Address: Ocho Norte 01520, Temuco, Región de La Araucanía, 4780000, Chile
Phone: +56965895603

SECTION 20 - FORCE MAJEURE

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, strikes, labor disputes, acts of government, war, power outages, carrier delays, supply chain disruptions, or failures of telecommunications or internet services.

Nothing in this section limits any rights you may have under applicable law.