Refund policy
Refund & Return Policy
We offer a 90-Day Money-Back Guarantee, which means you have 90 days from the date your order is delivered to request a return for a refund.
ELIGIBILITY FOR RETURNS
To be eligible for a return:
-
Your return request must be submitted within 90 days of the delivery date.
-
The item must be returned in good condition, including all original accessories and packaging whenever reasonably possible.
-
You must provide a receipt or proof of purchase.
-
We reserve the right to request photographic evidence before authorizing a return.
HOW TO START A RETURN
To initiate a return, please contact us at support@kamilune.com within the 90-day period.
If your return is approved, we will provide detailed return instructions, including the appropriate return address.
Returns sent without prior authorization will not be accepted.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
If you arrange your own return shipment, we recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for return packages that are lost or damaged in transit before they are received by us.
If your item arrived damaged, defective, or you received the wrong item, please contact us as soon as possible. If the issue is confirmed, we will provide an appropriate solution, which may include a prepaid return label or reimbursement of reasonable return shipping costs.
DAMAGES AND ISSUES
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and provide an appropriate resolution.
We may request photos or other information to help us evaluate the issue.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless required by applicable law:
-
Custom or personalized products
-
Gift cards
-
Items that have been materially damaged or altered after delivery due to misuse or improper use
Sale items are eligible for return under the same conditions as regular-priced items unless otherwise stated or required by applicable law.
EXCHANGES
We do not offer direct exchanges.
If you need a replacement for an eligible item, please contact us at support@kamilune.com so we can review your situation and determine the appropriate solution.
EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable consumer protection laws.
Certain exceptions may apply.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
REFUNDS
Refunds will only be processed after the returned item has been received and inspected.
Once we receive your return, we will inspect the item and notify you whether your refund has been approved.
If approved:
-
Your refund will be issued to your original payment method within 10 business days after we receive and inspect the returned item.
-
Original shipping charges are non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.
-
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@kamilune.com.
CONTACT
For questions regarding returns or refunds, please contact us at:
Website: kamilune.com